Natural Gas Leak

How to Shut Off Gas Supply
Do so ONLY if you notice structural damage to your house or if you smell or hear leaking gas.
⦿ The meter shut-off valve is located next to your meter on the inlet pipe.
⦿ Use a crescent or pipe wrench and give the valve a quarter turn in either direction.
⦿ The pipe valve will now run crosswise on the pipe.
⦿ The line is closed.
⦿ ​​​​​​​DO NOT turn on the gas again, let the gas company do this.
Natural gas/propane is colorless and odorless. Before gas goes into the distribution system, a substance called mercaptan is added, which provides a strong sulfur-like odor and warns us of gas leaks. If you experience a gas leak indoors, remember the following safety tips:
 • Evacuate everyone from the area.
 • Call 911 and Duke Energy at (513) 651-4466 or toll-free at (800) 634-4300.
 • Do not use a phone of any kind or any electronic device at the site that operates on batteries.
 • Do not light matches, candles or smoking materials.
 • Do not turn on or turn of any electrical switch or appliance.
 • Do not start a vehicle in a garage or near a gas leak, or operate a garage door opener near a gas leak. If you know where your gas appliance valve or your gas meter valve is located, you might consider turning it of by hand, with a pipe wrench or other appropriate tool. Once you turn it of, don’t attempt to turn it back on. Call NV Energy. If the leaking gas ignites, don’t try to put out the fames. Call 911 and then call NV Energy.
You may someday encounter a leak from a gas pipeline outdoors. You would recognize the “rotten eggs” odor, or you may hear a blowing or hissing sound near the pipeline. Despite all the safeguards that are built in, pipeline leaks sometimes do occur. Should you detect an outdoor leak, leave the area immediately and call NV Energy at (775) 834–4100.
Direct any questions or requests for gas safety training to NV Energy’s gas safety advisor or visit our website. Please see the information listed below.
Call Before You Dig: 811
Duke Energy Gas Safety Training/Questions: 
Gas Emergency: 
Land Operations Department: 
Public Utilities Commission of NC: 
Visit these websites for more information on gas safety:
Call Before You Dig:
Pipeline Information:
Transmission Pipeline Location (NPMS):
Underground Utilities:
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